Contact us first
Tell us the order number and item. You do not need to give a reason for a consumer cancellation.
Keep the evidence
For damage or a listing issue, photographs of the item and packaging can help us investigate.
Agree the route
Contact us to coordinate safe return transport for large furniture. This does not extend or restrict the cancellation and return deadlines below.
Before ordering used furniture
Please read the item description, measurements, condition, quantity and delivery wording before ordering. Used furniture is individually photographed where possible. Normal signs of previous use that are shown or described form part of the stated condition and are not automatically faults.
Changing your mind on an online order
If you are a consumer buying online, you normally have 14 days from the day after receiving the goods to tell us that you are cancelling. After telling us, you normally have a further 14 days to send or hand the goods back. Contact us before arranging a return so that we can give you the correct address and safe transport requirements.
For a change-of-mind return, you are responsible for the direct return cost unless we agree otherwise. Large office furniture may require a pallet or specialist carrier. We will refund the price and any standard outbound delivery charge that the law requires us to refund. We may reduce a refund where handling beyond what is reasonably necessary has reduced the item’s value.
Faulty, damaged or not as described
Goods must match their description, be of satisfactory quality and be fit for any purpose made known to us. If an item arrives damaged, is faulty or materially differs from the listing, contact us promptly with photographs. Consumers may have a short-term right to reject within 30 days and further rights to repair, replacement, price reduction or refund depending on the circumstances. We cover reasonable return or collection costs where goods breach your legal rights.
Collection and delivery checks
Inspect goods as soon as reasonably possible. If a delivery appears damaged, record this with the driver where practical and keep the packaging. Do not dispose of an item or arrange independent transport before we have had a reasonable opportunity to review the issue.
Refund timing and method
For a valid consumer cancellation, we issue the refund without undue delay and normally within 14 days after we receive the goods back or receive evidence that they were sent back, whichever is earlier. Other agreed refunds are processed after the item and circumstances have been checked. Refunds go to the original payment method; bank processing times can vary.
Business customers
The statutory cancellation rights described for consumers do not apply to business purchases. Business returns require our written agreement, but this does not remove rights that cannot lawfully be excluded, including rights relating to goods that do not match the contract.
Nothing in this policy limits your statutory rights.
Contact
020 7515 9347 · info@myusedfurniture.co.uk
My Used Furniture is operated by ONEPLACE 2 SAVE LIMITED. Visits and collections at Unit 1 & 2, Caylers Farm, Nuthampstead, Royston SG8 8NA are by appointment only.
