Refund and Returns Policy
We’ve detailed everything about our generous MyUsedFurniture return policy – which is the same for all customers and all channels – on this page.
At MyUsedFurniture, it’s OK to change your mind. Sometimes what seemed perfect for your home, office, or garden just isn’t. Returning a product to us is convenient and hassle-free, no matter how or where it’s purchased.
Returning Unopened MyUsedFurniture Products
You can return any unopened MyUsedFurniture product within 365 days for a full refund. No rush, no complicated conditions. It’s best to bring or provide your proof of purchase – but if you can’t find it, we’ll help you locate your digital receipt.
Things to Note: MyUsedFurniture Returns, Refunds, and Exchanges
- When returning an item, please bring or send your receipt.
- Refunds will be issued in the original form of payment used to purchase the product.
- For damaged products in transit: Take pictures of the box before opening it and send them to us. We’ll open a claim with the transporter and replace your item.
- For products damaged or not as described: Please share pictures or videos via WhatsApp so we can better understand the situation and arrange a replacement item or parts.
Free Spare Parts Service
As part of our commitment to prolonging product life, we offer a free MyUsedFurniture spare parts service. Replacement parts can be shipped to you within 24 hours.
