Who is responsible for your information
My Used Furniture operates under ONEPLACE 2 SAVE LIMITED, company number 07745436. ONEPLACE 2 SAVE LIMITED is the controller of personal information handled through this website. Our registered office is Office 56, Millmead Business Centre, Millmead Road, Tottenham, London N17 9QU. Our trading and collection address is Unit 1 & 2, Caylers Farm, Nuthampstead, Royston SG8 8NA. Visits and collections are by appointment.
Information we collect
We may collect your name, email address, telephone number, billing and delivery addresses, order and payment status, delivery or collection details, account information, enquiries, correspondence, product preferences, marketing choice, cookie choice and technical information such as device, browser, IP address and site activity. Payment card details are handled by the payment provider shown at checkout; we do not need to store the full card number.
Why we use it
We use information to provide the shop and account, answer enquiries, process and fulfil orders, plan UK mainland delivery or collection, handle returns, protect the site, maintain records and improve our service.
Our lawful bases
Depending on the activity, we rely on performance of a contract, steps requested before a contract, legal obligations, legitimate interests in operating and securing the business, or your consent for optional cookies and direct marketing.
Orders, enquiries and customer service
Order, contact, delivery and collection information is used to respond to you and perform our contract. We may use relevant records to prevent fraud, resolve disputes, enforce our terms and meet accounting, tax, consumer protection and other legal duties.
Email offers and stock updates
Our email sign-up asks for a positive marketing consent. We record the email address, consent, date and source page so that we can respect and evidence your choice. Signing up is voluntary and is not required to receive the advertised shop discount or complete an order.
If you opt in, we may email you about new stock, bargains, delivery promotions and useful furniture updates. You can withdraw consent at any time through an unsubscribe option or by contacting us. We do not sell your personal information.
Cookies and similar technology
Necessary cookies and local storage keep the basket, checkout, security and privacy choices working. Optional analytics and marketing technology requires your consent. Choose Accept all to allow optional categories, Essential only to refuse them, or Cookie settings to choose individual categories and save your preferences. You can change or withdraw consent using Cookie settings in the footer.
Google Ads, ad measurement and remarketing
Where these features are enabled, and with your relevant consent, we use Google Ads to measure advertising results and show furniture ads to people who have visited this website. Showing ads based on earlier visits is known as remarketing or personalised advertising.
Third-party advertising providers, including Google, may display our ads on Google services and other websites or apps. They may use cookies and device or online identifiers, together with information about earlier visits, to measure ads and make them more relevant. This can include pages or products viewed, ad clicks, purchases, IP address, and browser or device information.
With the relevant consent, advertising and measurement information may be shared with Google and used by Google for ad measurement and personalisation under its own privacy information. Read how Google uses information from sites and apps ↗
You can refuse optional categories or change and withdraw your choice through Cookie settings. Shopping with us does not require consent to personalised ads. Email marketing consent is separate from advertising-cookie consent. Withdrawing consent does not undo processing that already took place lawfully. Change cookie settings →
You can also manage personalised advertising through Google’s Ads Settings and your browser or device controls. Opting out of personalised ads does not remove every advertisement. Open Google Ads Settings ↗
Who we share information with
We share only what is needed with service providers that support website hosting, WooCommerce, payment processing, fraud prevention, accounting, customer support, email delivery, parcel, pallet or specialist furniture delivery, and professional advisers. We may also disclose information where required by law or in connection with a business sale or reorganisation. Providers must handle information for the agreed purpose and protect it appropriately.
International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, we use an adequacy decision or appropriate contractual and organisational safeguards as required by UK data protection law.
How long we keep information
We keep information only for as long as it is needed for the purpose collected. Order, payment and tax records are generally retained for up to six years after the relevant financial year or transaction. Enquiries are kept while they remain useful for customer service or legal claims. Marketing consent records are kept while you are subscribed and for a reasonable period afterwards to honour and evidence your choice. Security logs and cookie identifiers are retained for shorter periods set according to operational need.
Your data protection rights
Subject to the legal conditions, you may ask for access, correction, deletion, restriction or portability of your information, object to processing based on legitimate interests, and withdraw consent at any time. We may need to confirm your identity before responding. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Security, children and changes
We use proportionate technical and organisational measures to protect personal information, but no internet service can promise absolute security. This website is not directed at children and we do not knowingly seek their data. We may update this notice when our services, suppliers or legal duties change; the updated date above shows the current version.
Contact
020 7515 9347 · info@myusedfurniture.co.uk
My Used Furniture is operated by ONEPLACE 2 SAVE LIMITED. Visits and collections at Unit 1 & 2, Caylers Farm, Nuthampstead, Royston SG8 8NA are by appointment only.
