Refund & Returns Policy

Effective Date: February 10, 2026

 

  1. Introduction

We at myusedfurniture.co.uk, operated by Oneplace2save Limited ("we", "us", "our"), are committed to ensuring your satisfaction with every purchase. This Refund & Returns Policy outlines your rights and our procedures for returns and refunds, in compliance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 of the United Kingdom [1] [2].

 

  1. Right to Cancel (Change of Mind)

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days from the day you receive the item. After notifying us of your intention to cancel, you then have a further 14 days to return the item.

 

  • How to Cancel: To exercise your right to cancel, please contact us at info@myusedfurniture.co.uk within the 14-day period after receiving the item.
  • Return Costs: If you cancel an order due to a change of mind, you will be responsible for the cost of return shipping. The refund will include the cost of the item and original shipping costs (if applicable), but not the cost of return shipping.

 

  1. Returns for Faulty, Damaged, or Not as Described Items

We offer a period of 30 days from the date of delivery for returns if the item:

  • Arrived damaged or faulty.
  • Does not match the description or photographs in the listing.
  • How to Return: To initiate a return for a faulty, damaged, or not as described item, please contact us at info@myusedfurniture.co.uk within the 30-day period after delivery.
  • Return Costs: In these cases, myusedfurniture.co.uk will cover the cost of return shipping, and you will be entitled to a full refund (including original shipping costs).

 

  1. Returns Process and Costs

To initiate a return, please contact us at info@myusedfurniture.co.uk within the applicable period. Please provide your order number, item details, and the reason for the return.

 

Reason for Return

Return Shipping Costs

Refund Entitlement

Damaged, Faulty, or Not as Described Item

Covered by myusedfurniture

Full refund (including original shipping costs)

Change of Mind (Cancellation)

Customer's responsibility

Refund of item cost and original shipping costs (if applicable), but not the cost of return shipping

  1. Condition of Returned Item

The item must be returned in the same condition in which it was received. We reserve the right to deduct an amount from your refund if the item's value is diminished by unnecessary handling on your part.

 

  1. Refunds

Refunds will be processed within 14 days of receiving the returned item or receiving proof of return. The refund will be issued to the original payment method.

Once we have processed the refund, the time it takes for the funds to appear in your account depends on your bank or card issuer’s processing times. We are not responsible for any delays caused by the bank, card issuer, or payment provider after the refund has been successfully submitted by us. If you have not received the refund within a reasonable timeframe, please check with your bank or card issuer first, and contact us if you still need assistance.

 

  1. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us at: